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How we protect your account and payment data

When you open an account at result kl, your personal information and transaction history stay secure under our privacy framework.

Secure account verificationEncrypted payment processingClear data retention rules
result kl How we protect your account and payment data
PRIVACY QUESTIONS

How to reach us about your privacy

Team online

Email support

Contact our privacy team at [email protected] with any questions about your data, deletion requests or account access. Responses arrive within 24 hours.

Live chat

Open the chat window in your account lobby Monday to Friday, 08:00–22:00 Indonesia time. Our team can help with privacy concerns and data requests during your session.

Account settings

View and update your personal details, communication preferences and linked payment methods (DANA, OVO, GoPay, QRIS) directly in your account dashboard under Privacy & Settings.

SECURITY PRACTICES

How we keep your account and payments safe

Account security

Your login credentials are hashed using industry-standard encryption. We require email or SMS verification for sensitive actions like withdrawals and linked-payment changes. Two-factor authentication is available in your account settings.

Payment data handling

Deposits and withdrawals via DANA, OVO, GoPay and QRIS are processed through PCI-compliant payment gateways. We never store your full payment card details—only token references tied to your account.

Cookie and tracking

We use session cookies to keep you logged in and analytical cookies to track page performance and user behaviour. You can manage cookie preferences in your browser settings without losing core account functionality.

Data retention

Active account data (transactions, identity, device logs) is retained for the duration of your membership. After account closure, we keep records for 3 years to meet regulatory and tax compliance obligations in Indonesia.

Third-party sharing

We share your data only with licensed payment processors (DANA, OVO, GoPay, QRIS operators), identity-verification providers and law enforcement where local law requires. Marketing partners never receive your personal information without your explicit consent.

Data access requests

You can request a full export of your personal data, request corrections or ask us to delete your information. Submit requests via [email protected] or through Account Settings. Legal holds may delay deletion if compliance obligations apply.

Frequently asked questions about your privacy

Yes. Request account closure and data deletion via [email protected]. We'll remove your personal details from active systems within 7 business days. Historical transaction records are retained for 3 years for tax and regulatory compliance where local law requires.

All payments are routed through encrypted, PCI-compliant payment gateways. Your payment tokens—not full card details—are stored on our secure servers. Deposits usually clear in under a minute; we send you a confirmation email and SMS immediately.

No. We never sell your personal data. Third-party access is limited to licensed payment processors, identity verification services and law enforcement where local law permits. Marketing communications require your opt-in consent via email settings in your account.

Log into your account, go to Account Settings, then Communication Preferences. You can adjust email, SMS and in-app notifications. However, critical security alerts (login attempts, payment changes) cannot be disabled to protect your account.

If result kl undergoes acquisition or closure, your data handling obligations transfer to the acquirer under the same privacy framework. We will notify you by email of any material changes. You retain the right to request data deletion or export at any time.

First withdrawal triggers full identity re-verification via email, SMS or in-app prompt. Subsequent withdrawals are auto-verified if your linked payment method matches our records. Large or unusual withdrawal patterns trigger additional verification checks within 24 hours.

Device tracking happens automatically when you log in—we record your IP address, device type and browser to detect fraud and unauthorized access. You cannot disable this for security reasons. You can review recent login activity and logged-in devices in Account Settings under Active Sessions.